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Advanced BPO

The outsourcing industry is now mature enough to address new issues and challenges as digitalization and “datalization” penetrated all fields of that business area.


We think the coming step forward will be based on a smarter process value analysis and subsequently on a more agile solutioning implementing classical outsourcing approaches being enriched by BPM (Business Process Management) and RPA. This as a comprehensive approach and not as a “multi-slices” infrastructure.


Near-shore capabilities in Eastern Europe are part of the delivery model we propose to our customers to leverage their actual organisation or to set-up a complete new value proposition.

Advanced BPO


“H.I.F.” stands for Hindsight, Insight and Foresight.


We intend to offer consulting and system implementation services to support your business by drawing the best from your organization behavior.


Based on what your company produces in terms of data, we raise practices and environments to get a thorough understanding of your processes and activities leading to global improvements.


Data management as a matter of automation leverages individuals' and therefore organizations' capabilities and efficiency.


Our approach consists in using the three following factors:

  1. a semantic based methodology for data crystallization within your organization allowing us to deal with process description (hindsight), process insight and process designs for improvements

  2. statistical tools and analysis that build models describing the actual behaviour of your business to subsequently simulate potential changes

  3. intelligent and managed IT framework to implement data and drive processes and models Last but not least, HR as a key factor, we work out and fulfil your people's needs in terms of statistics & probabilities, inductive processes, factors & models that shape the required disciplined and collaborative organisation.


Business Consulting School.


Challenges and Strategies for outsourced services - BPO - Business Process Outsourcing.


The aim here is to propose a training focussed on the evolution of the way the service providers addressed the subject (from outsourcing to BPO via BOT [build- operate-transfer] and different delivery models [local & near-shore & off-shore]).


Qualifying the necessary requirements for these targets and the gains that can be expected from shall be shared too.


Last but not least, thinking about future developments taking into account the technological and sociological parameters and elaborate upon possible backdrops due to indirect costs such approaches imply.


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